Office Policies & Procedures
The information below covers our general office policies on appointments, after-hours care, lab results, refills, and referrals. If you have questions not addressed here, please contact the office directly.
Contact the Office
Appointments
Please share the nature and urgency of your concern when calling. We work to provide timely appointments while balancing urgent needs.
Please arrive on time and notify us of insurance or contact updates before check-in.
Cancellations and No-Shows
Please provide at least 1 business day notice for routine appointments and 2 business days for OMT visits. Late cancellation or no-show patterns may affect future scheduling.
Appointments can be canceled or rescheduled through the patient portal or by calling the office.
Emergencies and After-Hours Care
For urgent concerns after hours, calls are routed to our answering service and forwarded to the on-call provider.
If you have a life-threatening emergency, call 911 or go to the nearest emergency department immediately.
After-hours providers do not manage routine chronic issues or refill requests.
For non-emergency urgent care, contact your insurance plan or check your plan's app or website to find in-network urgent care centers near you.
Always confirm urgent care hours before you leave.
Laboratory and Imaging Results
Final result timing depends on the test type and processing laboratory. Some tests return in 2 days, while others may take up to 1-3 weeks.
Significant abnormalities may require an urgent follow-up visit; minor abnormalities may be reviewed during a non-urgent visit.
Clinical interpretation is provided by the physician during follow-up, not by nonclinical office staff.
Medication Refills
Refill quantity and timing depend on medication type and required monitoring. Please request refills before your last dose is due and allow 24-48 hours for processing.
Some refills require insurance authorization and may take longer.
As a standard of care, antibiotics, controlled medications, and tranquilizers are not prescribed without evaluation.
Referrals
We refer to trusted specialists and coordinate care when needed.
Referrals are generally sent to patients within one business day. HMO referrals may take 3–5 business days to process depending on the plan and service requested.
Please verify imaging authorization in advance with your plan to help avoid billing issues.